Terms and Conditions

STANDARD TERMS AND CONDITIONS FOR THE SALE OF ARTWORK

1.INTRODUCTION These terms and conditions (the “Terms and Conditions”) apply to the sale of a ProjekTRaum l’Atelier Glidden Wozniak (ProjektraumFN) limited edition print, book , or original artwork (the “Artwork”) by the Artist(the “Artist”) by ProjekTraumFN to you.
Terms and Conditions
This webshop is operated by

Felicia Glidden
Dornierstrasse 4
88048 Friedrichshafen
Germany

Any use or purchases through this website implies your agreement to all of the terms of service. The photos illustrating the products presented on this website reproduce them as accurately as possible, but are of no contractual value. The customer is advised to view the description of each product to satisfy him/herself as to it#s basic characteristics. Products, prices and illustrations are subject to change. Questions and inquiries are welcome about any products , shipping and/or ordering process.

Price
The prices are indicated in Euro including 19% (7% for Glidden’s artworks) German VAT.
This 19% (7%) VAT will be charged for any purchases inside the European Union, but will be automatically deducted for the purchase outside of the European Union. In the event of purchase from a country outside of the European union, you are the importer of the products concerned. Custom duties or other local taxes coul be eligible. These sums are payable by the customer and are not refundable

Ownership of the original artwork copyright

Copyright of all original Artwork remains the property of the artist

Purchasing

Online purchase can be made through Bank Deposit, or Paypal via your account or credit card. You do not need a paypal account to make a purchase. We accept Visa, Mastercard and American Express. We may ask for further information about your identity in order to secure the payment. Once your order has been confirmed via email and payment processed, your items will be shipped. Orders are usually processed within 1-5 days. We will make every effort to ship your order as quickly as possible. In the event that the item you ordered is out of stock, we will contact you.

Shipping is free for works weighing less than 4 Kilograms
We ship domestically and internationally. Return costs are paid by the customer. We ship with German Post, with delivery confirmation and insurance. Please inform us if you prefer another carrier. You may incur extra charges. The products ordered by the customer are delivered to the address given by the customer. Please double check you have given the address with the correct street number and spelling.

The approximate delivery times are:

WESTERN AND MIDDLE EUROPE 2-4 BUSINESS DAYS
SCANDINAVIA 2-4
SOUTHERN AND EAST EUROPE 3-7
MIDDLE EAST 6-9
AFRICA 6-9
USA AND CANADA 3-10
JAPAN 3-4
CHINA 7-11
AUSTRALIA 4-7
SOUTH AMERICA 6-15
In the event of an unusual delay, we will send you and email.

Returns/Exchanges
ProjekTraumFN and team are committed to providing you products of high quality. If you are not satisfied with your order, we commit ourselves to exchange or refund the products concerned. The expense of return will be payable by you. You have seven days from the date of reception to inform us you intend if you intend to return the product. For a full refund, items must be returned within 14 days from the date of reception and be in perfect condition with all original packaging intact. It shall be the customers responsibility to retain all proof of return. Please inspect your item before signing the delivery receipt. If damage has been found, please inform us immediately before returning the item, which will be exchanged at no extra cost to you.
Sale items may not be returned nor exchanged.

Security
ProjekTraum webshop uses Paypal for its online transaction. Paypal is a secure platform for online commerce. All of your information will be kept confidential and will not be shared with any third parties.

Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with German law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the German courts.

If you have any questions or concerns please email us at projekTraum@protonmail.com